1. Introduction

Welcome to The Speech Therapist. By accessing our website, booking services, or engaging with our clinicians, you agree to the following Terms & Conditions. These terms apply to all therapy, assessment, telehealth, administrative, and support services we provide.

If you do not agree with these terms, please discontinue use of our website and services.

2. Our Services

We provide allied health services including therapy, assessments, reports, consultations, and telehealth. We may deliver services in-clinic, in the community, at home, in educational settings, or online.

We reserve the right to modify, refuse, or discontinue services where required for safety, ethical, or operational reasons.

3. Fees & Payments

Fees are charged according to our current pricing schedule or NDIS price limits (where applicable).

Invoices must be paid within the stated payment terms.

Travel fees, report fees, cancellation fees, and administrative charges may apply.

Late payments may result in suspension of services until accounts are settled, and in cases where payments are still outstanding for a period of 30 days or more, we reserve the right to undertake legal action.

4. Cancellations

Cancellations must comply with our Cancellation Policy. Late cancellations or non-attendance may incur the full session fee. Repeated cancellations may lead to a review of service continuation.

5. Telehealth

By using telehealth services, you acknowledge:

Telehealth has limitations compared to in-person sessions.

You are responsible for ensuring a safe, private environment.

You must have adequate internet connectivity.

We may discontinue telehealth if clinically inappropriate.

6. Privacy & Confidentiality

We comply with:

Privacy Act 1988 (Cth)

Australian Privacy Principles (APPs)

Health Records Act 2001 (Vic)

NDIS Practice Standards & Code of Conduct

We collect and store personal and health information only for service delivery, administration, and legal compliance. Information is not shared without consent unless required by law.

Our full Privacy Policy is available on this website.

7. Use of Virtual Assistants (VAs)

We may engage Virtual Assistants (VAs), including overseas administrative personnel, to support scheduling, communication, and administrative tasks.

All VAs:

Are bound by confidentiality agreements

Comply with Australian privacy legislation

Follow the NDIS Code of Conduct

Access only the minimum information required

Use secure, organisation-approved systems

Are prohibited from storing or transmitting client information outside approved platforms

Crossborder data handling complies with Australian Privacy Principle 8 (APP 8) and the Philippines Data Privacy Act 2012 (where applicable).

8. Communication

We may communicate with clients via email, phone, telehealth platforms, or through authorised representatives.

SMS communication is sent only through our centralised, secure system.

Clinicians do not use personal phone numbers or personal messaging apps to contact clients.

9. Reports & Documentation

Reports, letters, and assessments remain the intellectual property of The Speech Therapist. Clients may use these documents for personal, educational, medical, or NDIS purposes. Documents may not be altered or redistributed commercially.

10. Client Responsibilities

Clients and representatives agree to:

Provide accurate and up to date information

Attend scheduled appointments

Follow safety instructions during sessions

Notify us of changes in circumstances (e.g., NDIS plan changes, contact details)

Treat staff respectfully and safely

11. Safety & Duty of Care

We maintain a duty of care to clients during service delivery. We may modify or discontinue services if we identify safety risks. Clients must ensure safe environments for home-based and community sessions.