The Speech Therapist (“we”, “us”, “our”) is committed to protecting the privacy of all clients, families, website visitors, and individuals who interact with our services. As an allied health provider operating in Victoria, we comply with:
This Privacy Policy explains how we collect, use, store, and disclose personal and health information.
We may collect personal information including:
Under the Health Records Act 2001 (Vic), health information includes:
We may collect:
We collect information when you:
We may receive information from:
If you provide information for another person (including a child), you must have legal authority or consent.
We collect personal and health information to:
We may disclose information to:
We will not disclose your information unless:
We store information securely using:
You may request access to your personal or health information at any time. We may require identity verification before releasing information.
If you believe information is inaccurate or incomplete, you may request correction. We will respond within a reasonable timeframe.
Where lawful and practicable, you may interact with us anonymously (e.g., general enquiries). However, anonymity is not possible when receiving health services.
Our website may use cookies and analytics tools to improve user experience.
You may disable cookies in your browser settings, but this may affect website functionality.
We engage virtual assistants (VAs) and external administrative support personnel to assist with operational, administrative, and communication tasks. These team members may be located outside Australia.
We ensure that all virtual assistants:
Where virtual assistants are located overseas, we take reasonable steps to ensure that any personal or health information they access or handle is protected in accordance with Australian and Victorian privacy legislation. This includes ensuring that:
We do not permit virtual assistants to use personal devices, personal email accounts, or unapproved software to access client information.
We do not routinely disclose information overseas. However, some cloud service providers or analytics tools may store data in multiple countries.
We take reasonable steps to ensure overseas recipients comply with privacy laws.
If you have concerns about how we have handled your information, you may contact us directly. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
You can lodge a privacy complaint with our Privacy Officer using the contact details provided below. The Privacy Officer will first review your complaint to determine whether it can be resolved quickly or through straightforward steps. In most cases, we will respond within one week.
If your complaint requires a more detailed review or investigation, we will acknowledge receipt within a week and aim to complete the investigation as soon as possible. We may request additional information, including the outcome you are seeking. Our process typically involves gathering relevant facts, reviewing documents, and speaking with the individuals involved.
In general, we aim to investigate and respond to complaints within 30 days. If the matter is complex or the investigation is likely to take longer, we will let you know.
We may update this Privacy Policy periodically. The latest version will always be available on our website.
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Name: Adrian Lobo
Email: admin@thespeechtherapist.com.au
Our therapists bring together years of clinical experience, compassion, and a commitment to helping individuals achieve meaningful outcomes. Each team member possesses specialised skills and works closely with families to create supportive and effective treatment plans.
Monday to Friday - 8:30 AM to 7:00 PM
The Speech Therapist acknowledges the traditional owners and custodians of Country and their continued connection to land, waters and community. We pay our respects to Aboriginal and Torres Strait Islander cultures and Elders past and present.
